Total Customer Experience: A Case Study

There’s an emergency and you need parts yesterday. You contact your preferred supplier, but they don’t have the parts you need in stock and won’t for several weeks. What do you do? Where do you turn?

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The Need for Speed

As humans, we always seek to improve the ways in which we communicate. The first records of human communication can be traced back to cave drawings from about 40,000 years ago, and we’ve certainly come a long way since then.

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