The Need for Speed

 

As humans, we always seek to improve the ways in which we communicate. The first records of human communication can be traced back to cave drawings from about 40,000 years ago, and we’ve certainly come a long way since then. From written communications, to the invention of the telegraph, telephone, pagers, fax machines, mobile phones, and the internet, we have been finding exponentially more efficient ways to share information for centuries. When the internet was born in 1983, it brought an entirely new world of opportunity for businesses and consumers alike. Since then, our access to communication and information has absolutely exploded. We can easily send information across the world and find answers to our questions in a matter of seconds. Everything we need is at our fingertips.

The Age of Convenience

In today’s age of convenience, speed is everything. According to a recent study, 82% of consumers rate an immediate response to a sales question as important. In addition, 90% of consumers consider an immediate response to be important when they have a customer service question. Of these consumers surveyed, more than half defined “immediate” as 10 minutes or less. That means, if you don’t respond to a question in less than 10 minutes, you could be losing half of your opportunities.

These statistics are staggering, but not surprising. We live in a world with nearly endless resources, where everything is personalized and instantly available to us. As a result, we have come to expect more from the world around us, and that includes the businesses with whom we choose to work.

So, what do these statistics tell us about our customers? They tell us that customers want to connect with businesses in a way that is convenient for them, and when the time is right. They want to be able to find honest, reliable information that is easy to navigate and exciting to read. But most importantly, they want their problems to be solved quickly and efficiently. And that includes the back end, as well. If something doesn’t go entirely according to plan during the order fulfillment process, how quickly is the problem resolved? The answer determines whether that customer will choose to return with future opportunities.

Discover the American Belleville Advantage

Our business is built on providing a superior Total Customer Experience. This means offering an unmatched first-rate level of customer service on the phone and through email, but it’s also about listening to you and identifying your pain points. Then we go to work on specifically alleviating those pains, and establishing a long-term plan to eliminate recurrences.  Sometimes, your pain point is time itself. At American Belleville, we do our best to deliver the products and services you need quickly and efficiently, without sacrificing quality. Just because you need something fast doesn’t mean it has to be anything less than the best. That’s why all of our USA-made products adhere strictly to industry-standard specifications, meeting all form, fit, and function requirements.

The friendly and knowledgeable American Belleville team is always available to serve you. We know you need answers as soon as possible, so we do our best to provide them. And if we need more time, we’ll let you know. Because we believe clear and effective communication is the key to a successful business partnership. If all of this sounds too good to be true, it’s time to give us a call.

Contact us online or call us today at 440-721-8350 to learn more about how we’re redefining Total Customer Experience, the American Belleville way.