Our “Total Customer Experience” Explained

What is the American Belleville Total Customer Experience?

Almost everyone we have ever worked with has become a repeat customer because of our “Total Customer Experience” model. It’s a code that every American Belleville employee honors to ensure that your needs are met as quickly, accurately, and conveniently as possible. Our team is dedicated to providing you with an immediate solution whenever you contact us for assistance. Regardless of what you are contacting us about, you should be able to expect an immediate and precise solution because we understand that your time is valuable, and you shouldn’t have to ask for the same thing twice.

Honest, Accurate, & Timely Service

In today’s day and age, you can get almost anything on-demand. So as a result, you have come to expect orders as quickly and accurately as possible. According to this recent survey, at every stage of the buyer’s journey, a majority of consumers rated an “immediate response” from businesses as “important” or “very important”, with more than 50% defining “immediate” as within 10 minutes or less. You want to connect with businesses in a way that is convenient for you, and when the time is right. You want to be able to find honest, reliable information that is easy to navigate and understand. But most importantly, you want to solve your problems quickly and efficiently. We understand that and strive for that, and that’s what our Total Customer Experience is all about.

Our Customer Service Promise

We promise accuracy, reliability, ease, timeliness, and quality to all of our customers. Simply put, we get it right the first time, and we have the track record to back it up. Since Day One, we have consistently-exceeded 99% product accuracy and on-time delivery.

The friendly and knowledgeable American Belleville team is always available to serve you. We know you need answers as soon as possible, so we do our best to provide them. We will let you know if we need more time, because we believe that honest, clear communication is the key to a successful business partnership. If all of this sounds too good to be true, review this case study to see a perfect example of our Total Customer Experience at work. Then, check out our Testimonials page to see why our customers choose American Belleville as their exclusive provider of Belleville Washers, Flange Washers, and Disc Springs!

Contact us or call us now at 440-721-8350 to experience the American Belleville “Total Customer Experience” firsthand!